Analysis of Logistics Operations in the East Antioqueño Plateau Companies

Abstract

The main objective of this study is to present the logistic activities developed in the companies, identifying weaknesses and training needs of the staff, in order to provide relevant information to SENA training programs, focused on improving the competitiveness of the region. In this sense, a survey was carried out with sample estimation with an infinite population proportion, with a confidence level of 95%, by telephone calls 179 responses were obtained from companies from eastern Antioquia. 67.04% of companies expressed having weaknesses in logistics processes. These weaknesses are mainly related to: shipments / delivery / distribution, freight transport, lack of trained personnel, lack of Programming / software / software and last inventory management. Likewise, entrepreneurs declared the need for training mainly in topics of: strengthening and updating in logistics techniques, dispatch / distribution / delivery, inventory / merchandise management and storage. In this context, SENA must address formative programs focused on the needs detected. On the other hand, 46.93% of the companies staff do not use computer applications within their logistical processes, so the opportunity arises to design accessible computer tools for the logistic processes of companies. In addition to the above, 64.25% of companies use indicators to measure logistics management, the indicators of measurement of the level of achievement of the delivery, the level of service and the percentage of shipment cost.